Withdraw from the contract / Return goods
How to withdraw from the contract
You can return the goods to us in 4 steps:
- Fill in the form below: Fill in the short withdrawal form.
- Choose a carrier: Choose a carrier according to where you are located and follow its instructions.
- Pack the goods: Put the invoice in the package and attach the prepaid shipping label (generated or enclosed with the shipment) to the package.
- Send the package: Hand the package to the courier or bring it to a pick-up point, according to the carrier’s instructions.
How to return the goods: We recommend sending the goods via our contracted carriers. There is a QR code on the leaflet you received in the package with the goods. After scanning it, you will get to a page where you enter the return and choose a carrier.
Return form
If the goods you ordered are too big, too small or the cut simply does not fit you – no problem!
In the event of a return, the goods must not be worn or washed. This condition does not apply to complaints.
Fill out the simple form below and send the product with the invoice or a copy of the invoice to the following address:
NEBBIA, s.r.o.
Bratislavská 117
010 01 Žilina
Slovakia
In the package, do not forget to attach the invoice or a copy of the invoice + a description of the product you need to exchange (required product name according to the e-shop, color and size) and the sender’s contact information (contact details, phone number and email address).
The sender must be the person for whom the order was created. Exchange of goods is possible within 30 days from receipt of the package.
The processing time for exchanging goods for a different size is within 30 days.
When we do not cover shipping costs
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- EU: If you are a customer in the EU, the cost of returning the goods is borne by NEBBIA s.r.o., provided that you use our contracted carriers via this link.
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- Outside the EU: If you return the goods via one of our contracted carriers (link above), the return postage will be paid by NEBBIA s.r.o. However, we will deduct a handling fee of €10 from the refunded amount (credit note).
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- USA: If you return the goods via one of our contracted carriers (link above), the return postage will be paid by NEBBIA LLC. However, we will deduct a handling fee of $12 from the refunded amount (credit note).
In case you send us damaged or soiled goods, we reserve the right to refuse the shipment and the goods will be sent back to you at the recipient’s expense, we also reserve the right not to accept the bottom part of the swimsuit, underwear and the entire swimsuit for exchange.
When is it not possible to withdraw from the contract?
The consumer may not withdraw from a contract for the supply of goods made to the consumer’s specifications, made to measure or clearly personalised for an individual consumer.
This exception also applies to personalised products that, at the customer’s request, bear their name or have otherwise been individually customised.
Such products are not covered by the statutory right to withdraw from the contract without giving a reason. This does not affect the consumer’s right to make a claim in the event of a product defect.
Thank you for your understanding.
Credit note upon return of goods
We always issue the credit note against the original invoice, on the day the returned goods are received, no later than 15 days after the end of the month of the return.
- EU: Shipping costs are refunded in full only when the entire order is returned, without any additional fees.
- Outside the EU: Shipping costs are not refunded to customers outside the EU. When the credit note is generated, a “processing fee” of €10 is deducted from the refunded amount.
- USA: shipping is never refunded, 12 USD is deducted.
The money is sent within 14 days of delivery of the withdrawal.
Requirements of the credit note: the designation “Credit note – correction of the tax base”, sequence number, number and date of the original invoice, date of issue, details of the seller and the customer, reason for the correction (withdrawal from the contract or complaint), returned items, difference in the tax base, difference in tax and the rate or reason for exemption.
Guidelines by country
| Customer’s country | Return – contracted carrier | Return process | Customs duty | Processing fee | Shipping cost refund |
|---|---|---|---|---|---|
| EU – entire order | GLS | Link for returning goods | X | X | yes |
| EU – part of the order | GLS | Link for returning goods | X | X | no |
| Outside the EU | DHL Express | Pre-printed return label in the package | The customer will receive an invoice for payment of the customs duty | €10 | no |
| USA | FedEx | Pre-printed return label in the package | Paid by the Seller – NEBBIA | $12 | no |
In the case of a complaint, Nebbia pays for shipping in all countries; a credit note for an accepted complaint contains no fee.
Example outside the EU: goods €80, shipping at purchase €9. Credit note = −€80 + €10 = −€70; the customer receives €70 back.
Example EU, part of the order: from two items at €40 each and shipping of €5, the customer returns one item, the credit note is −€40.
Note: The Slovak version of this document is the primary version and prevails in case of any discrepancies between the language versions.
Do you have any more questions or do you need help or advice with something? Do not hesitate to contact us by email at [email protected].
