Withdraw from the contract / Return goods
If the goods you ordered are too big, too small or the cut simply does not fit you – no problem! You can return it or we will be happy to exchange it.
In the event of a return, the goods must not be worn or washed. This condition does not apply to complaints.
Fill out the simple form below and send the product with the invoice or a copy of the invoice to the following address:
NEBBIA, s.r.o.
Bratislavská 117
010 01 Žilina
Slovakia
In the package, do not forget to attach the invoice or a copy of the invoice + a description of the product you need to exchange (required product name according to the e-shop, color and size) and the sender’s contact information (contact details, phone number and email address).
The sender must be the person for whom the order was created. Exchange of goods is possible within 30 days from receipt of the package.
The processing time for exchanging goods for a different size is within 30 days.
We do not cover shipping costs.
In case you send us damaged or soiled goods, we reserve the right to refuse the shipment and the goods will be sent back to you at the recipient’s expense, we also reserve the right not to accept the bottom part of the swimsuit, underwear and the entire swimsuit for exchange.
When is it not possible to withdraw from the contract?
The consumer may not withdraw from a contract for the supply of goods made to the consumer’s specifications, made to measure or clearly personalised for an individual consumer.
This exception also applies to personalised products that, at the customer’s request, bear their name or have otherwise been individually customised.
Such products are not covered by the statutory right to withdraw from the contract without giving a reason. This does not affect the consumer’s right to make a claim in the event of a product defect.
Thank you for your understanding.
Credit note on return of goods
We always issue the credit note against the original invoice, on the day the returned goods are received, at the latest within 15 days of the end of the month of return. EU: shipping is refunded only when the entire order is returned, without fees. Outside the EU: shipping is not refunded, €10 is deducted. USA: shipping is never refunded, USD 10 is deducted. The money is sent within 14 days of delivery of the withdrawal.
Step-by-step procedure
- Receipt of the withdrawal: the system automatically sends the customer a confirmation with the text of the notice and the date and time. The order receives the status “Withdrawal received” and the 14-day period for the refund begins to run.
- Receipt of the shipment: within 2 working days the warehouse checks the goods (completeness, labels, signs of wear) and records whether it is a full or partial return.
- Determination of the country: based on the delivery address from the original order: EU, outside the EU or USA.
- Issuing the credit note: items according to the table below. The VAT rate is always the one from the original invoice; the currency is the currency of the original invoice.
- Refund: in the same way the customer paid. The total amount of the credit note is refunded (after deducting the contribution to return shipping).
- Sending the credit note: PDF by e-mail to the customer together with information about the dispatch of the payment.
- Reporting: accounting includes the credit note in the correct return (VAT SR, OSS or foreign registration).
Required particulars of the credit note: designation “Credit note – correction of the tax base”, serial number, number and date of the original invoice, date of issue, details of the seller and the customer, reason for the correction (withdrawal from the contract or complaint), returned items, difference in the tax base, difference in tax and the rate or reason for exemption.
Procedure by customer’s country
| Customer’s country | Return (carrier, label) | Customs duty | Items on the credit note | Shipping from the purchase | VAT on the credit note |
|---|---|---|---|---|---|
| EU – entire order | GLS, return link; Nebbia pays | Not payable | Goods (−), shipping (−) | We refund | SK 23%; another country via OSS: rate of the customer’s country |
| EU – part of the order | GLS, return link; Nebbia pays | Not payable | Returned items (−) | We do not refund | As above |
| Outside the EU (UK, CH, NO…) | DHL Express, prepaid label as returned goods; Nebbia pays | On delivery the customer pays (DAP), we do not refund | Goods (−), contribution to return shipping (+€10) | We do not refund | 0% (export); if registered in UK/CH/NO, VAT of that country. Treatment of the €10 line to be verified with the accountant |
| USA (temporary) | FedEx, prepaid label as returned goods; Nebbia pays | Nebbia pays (DDP) | Goods (−), contribution to return shipping (+10USD) | We do not refund, even for the entire order | 0% (export) |
In the case of a complaint, Nebbia pays for shipping in all countries; the credit note for an accepted complaint contains no fee.
Example outside the EU: goods €80, shipping at purchase €9. Credit note = −€80 + €10 = −€70; the customer receives €70 back.
Example EU, part of the order: of two items at €40 each and shipping of €5, the customer returns one item, the credit note is −€40.
The Slovak version is the primary version and prevails in case of any discrepancies.
Do you have any more questions or do you need help or advice with something? Do not hesitate to contact us by email at [email protected].
