HOW WILL I RECEIVE MY ORDER?
We do everything we can to ensure that your order is delivered as quickly and without complications as possible.
WHEN DO WE SHIP ORDERS?
- Orders received by 12:00 hours on a working day we ship the same day.
- Orders received after this time will be shipped the next business day.
- Orders placed during the weekend or holiday are shipped the next business day.
We ship orders after receiving payment (for online payment or bank transfer).
DELIVERY TIME BY REGION
United States of America
Delivery usually within 4–5 business days from dispatch.
Slovakia
Delivery usually within 1–2 business days from dispatch.
Czech Republic
Delivery usually within 2–3 business days from dispatch.
EU countries
Delivery usually takes 1-3 business days depending on the destination country.
Countries outside the EU
Delivery usually takes 5–14 business days depending on the country and any customs procedures.
The delivery times listed are approximate and may vary depending on the carrier.
Full shipping costs
Shipping to the USA: ($12.00)
Shipping to USA: Free from: ($185.00)
Shipping to other European countries: (€30.00)
Shipping to other European countries: free from: (€250.00)
Shipping to countries outside the EU: (€49.00)
Shipping to countries outside the EU: free from: (€250.00)
Shipping in Slovakia: €4.00
Shipping in Slovakia free from: €100.00
Shipping to the Czech Republic: (CZK 180.00)
Shipping to the Czech Republic: free from: (CZK 2445.00)
Shipping to Germany: €10.00
Shipping to Germany: free from: €100.00
Shipping to Poland: (PLN 45)
Shipping to Poland: free from: (PLN 430)
Shipping to Italy: €10.00
Shipping to Italy: free from: €100.00
Please note for the United States:
For orders shipped to the United States, customs duties or other fees may be charged by local authorities upon delivery. These charges are not included in the product prices or shipping costs shown in our online store and are the responsibility of the customer. We recommend checking with your local customs office for more information about possible additional charges before placing your order.
The import taxes in the USA are paid by NEBBIA.
Exceptions to Free Shipping
For most countries we deliver to, an order threshold applies above which shipping is free. However, for some countries we cannot apply this threshold.
Justification
Delivery to these countries involves high costs due to risk surcharges charged by carriers. For this reason, the free shipping threshold does not apply to them and shipping is charged at a fixed amount according to the relevant country group listed below.
Shipping Overview
Risk Fee 1 – €79.00
Risk Fee 2 – €109.00
Risk Fee 1 – €79.00
Shipping of €79.00 is charged for delivery to the following countries:
- Bahrain
- Belarus
- Burkina Faso
- Central African Republic
- Haiti
- Iran
- Israel
- Jordan
- Kuwait
- Mali
- Myanmar
- North Korea
- Oman
- Qatar
- Russia
- Saudi Arabia
- Sudan
- Ukraine
- United Arab Emirates
- Venezuela
- Zimbabwe
Risk Fee 2 – €109.00
Shipping of €109.00 is charged for delivery to the following countries:
- Afghanistan
- Democratic Republic of the Congo (Kinshasa)
- Iraq
- Lebanon
- Libya
- Somalia
- Syria
- Yemen
Free shipping does not apply to the listed countries even for orders of high value.
The Slovak version is the primary version and prevails in case of any discrepancies.
SHIPMENT TRACKING
Tracking is available for deliveries to countries where the service is available.Flexible Delivery Service.
If your order is delivered via this service, you will receive it directly from the carrier after it has been shipped.email and SMS message with a link to track the shipment. The message will also include a tracking number, which allows you to continuously check the shipment online.
Using the tracking link you can:
- verify the current location of the shipment,
- check the estimated delivery date,
- or adjust the delivery details according to the carrier’s capabilities (e.g. change the date or place of delivery).
If the order is delivered to a country where the Flexible Delivery Service is not available, delivery information will be provided directly by the carrier according to the standard delivery terms in that country.
If you have any questions, do not hesitate to contact us – we will be happy to help you.
Flexible delivery is available in these countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Switzerland
- Great Britain
