RETURNS AND EXCHANGES
If the goods don’t suit you, you can exchange or return them within 30 days of delivery. The goods must not be worn or washed.
I WANT TO RETURN OR EXCHANGE GOODS
Goods can be exchanged within 30 days of delivery.
Note: For countries outside the European Union, exchanging a product for another product is not possible, only a refund.
Returning or Exchanging Goods in the EU
Fill in all required fields. Once you create a return, a return label with instructions will be sent to your email. Attach it to the parcel and hand the goods over at a GLS point, or the courier will pick the goods up.
Returning or Exchanging Goods Outside the EU
Your goods were shipped by the carrier DHL Express. In the package you will find a prepaid return label. Attach the label to the parcel you want to return.
- Select your country based on your address and click “Continue”.
- You will be redirected to the DHL portal based on your country.
- In the footer of the website you will find “contact”. Call the DHL number, report the return and the numeric code on the prepaid label, with a request to return the goods to NEBBIA s.r.o..
- Arrange with DHL support whether you will hand the goods over at the nearest DHL point or arrange pickup by courier.
What Happens After the Parcel Is Delivered?
- We do not send an email confirmation of receipt after the shipment is received.
- As soon as we start processing your shipment, you will receive a notification.
Processing and refund:
- We process shipments within 14 business days of delivery.
- We return the money within 3–5 business days of processing the shipment.
- We issue the refund using the same payment method used to pay for the order; for cash on delivery and bank transfer payments, please provide your account number/IBAN.
IMPORTANT SHIPPING INFORMATION
- We do not accept shipments sent as cash on delivery.
- We recommend that you return the goods using our contracted carriers. If you return the goods by another transport company, you pay the transport costs yourself
- EU: If you are a customer in the EU, the costs for returning goods are covered by NEBBIA s.r.o., provided you use our contracted carriers via this link.
- Outside the EU: If you return goods using one of our contracted carriers (link above), the return shipping costs will be covered by NEBBIA s.r.o. However, a handling fee of €10 will be deducted from the refunded amount (credit note).
- USA: If you return goods using one of our contracted carriers (link above), the return shipping costs will be covered by NEBBIA LLC. However, a handling fee of $12 will be deducted from the refunded amount (credit note).
GOODS THAT CANNOT BE EXCHANGED OR RETURNED
For hygiene reasons, the following cannot be returned:
- underwear
- swimwear bottoms
CHECKLIST BEFORE SHIPPING
Before sending the shipment, please check:
✔ the goods are not worn and not washed
✔ a copy of the invoice or the order number is enclosed in the package
✔ the shipment is sent to the correct address
Credit note upon return of goods
We always issue the credit note against the original invoice, on the day the returned goods are received, no later than 15 days after the end of the month of the return.
- EU: Shipping costs are refunded in full only when the entire order is returned, without any additional fees.
- Outside the EU: Shipping costs are not refunded to customers outside the EU. When the credit note is generated, a “processing fee” of €10 is deducted from the refunded amount.
- USA: shipping is never refunded, 12 USD is deducted.
The money is sent within 14 days of delivery of the withdrawal.
Requirements of the credit note: the designation “Credit note – correction of the tax base”, sequence number, number and date of the original invoice, date of issue, details of the seller and the customer, reason for the correction (withdrawal from the contract or complaint), returned items, difference in the tax base, difference in tax and the rate or reason for exemption.
Guidelines by country
| Customer’s country | Return – contracted carrier | Return process | Customs duty | Processing fee | Shipping cost refund |
|---|---|---|---|---|---|
| EU – entire order | GLS | Link for returning goods | X | X | yes |
| EU – part of the order | GLS | Link for returning goods | X | X | no |
| Outside the EU | DHL Express | Pre-printed return label in the package | The customer will receive an invoice for payment of the customs duty | €10 | no |
| USA | FedEx | Pre-printed return label in the package | Paid by the Seller – NEBBIA | $12 | no |
In the case of a complaint, Nebbia pays for shipping in all countries; a credit note for an accepted complaint contains no fee.
Example outside the EU: goods €80, shipping at purchase €9. Credit note = −€80 + €10 = −€70; the customer receives €70 back.
Example EU, part of the order: from two items at €40 each and shipping of €5, the customer returns one item, the credit note is −€40.
Note: The Slovak version of this document is the primary version and prevails in case of any discrepancies between the language versions.
