RETURNS

IS IT POSSIBLE TO EXCHANGE A PRODUCT FOR A DIFFERENT SIZE? HOW?

If you are not satisfied with the goods, you can exchange or return them within 30 days of delivery. The item must not be worn or washed. Return and exchange address:

NEBBIA, s.r.o.
Bratislavská 117
010 01 Žilina
Slovakia

I WANT TO EXCHANGE THE GOODS

Goods can be exchanged within 30 days of delivery.

Note: For countries outside the European Union, it is not possible to exchange the product for another product, only a refund.

Procedure:

The goods must be unworn, unwashed and undamaged.
Fill out the return form
Please include a copy of the invoice or order number in the package.
Send the shipment to our address (listed above).

What happens after the package is delivered?

We do not send an email confirmation of receipt after the package is delivered.
You will receive a notification as soon as we start processing your shipment.

Processing:

We will process shipments within30 business days from delivery.
We will send you the new item after the exchange is processed.

If the requested item is not in stock:

Your funds will be refunded.

I WANT TO RETURN THE GOODS (WITHDRAWAL FROM THE CONTRACT)

You can return the goods within 30 days of delivery without giving a reason.

Procedure:

The goods must be unworn, unwashed and undamaged.
Fill out the return form
Please include a copy of the invoice or order number in the package.
Send the shipment to our address (listed below).

What happens after the package is delivered?

We do not send an email confirmation of receipt after receiving the shipment.
You will receive a notification as soon as we start processing your shipment.

Processing and refund:

We will process shipments within 14 working days from delivery.
We return the money to 3-5 business days from shipment processing.
We will refund you using the same form of payment as the order was paid for. For cash on delivery and bank transfer payments, please provide your account number/IBAN.

Returns from the USA (FedEx)

How the refund works: When you return goods, we refund the full purchase price of the returned products.

Delivery postage: The original delivery costs of the order are not refunded (even if the entire order is returned).

Return fee: We do not charge you any additional fees for return shipping using the provided FedEx return label – the return is free of charge for you.

IMPORTANT TRANSPORT INFORMATION

We do not accept shipments sent on delivery.
We recommend that you return the goods using our contracted carriers. If you return the goods by another transport company, you pay the transport costs yourself
EU: If you are a customer in the EU, the costs for returning goods are covered by NEBBIA s.r.o., provided you use our contracted carriers via this link.
Outside the EU: If you return goods using one of our contracted carriers (link above), the return shipping costs will be covered by NEBBIA s.r.o. However, a handling fee of €10 will be deducted from the refunded amount (credit note).
USA: If you return goods using one of our contracted carriers (link above), the return shipping costs will be covered by NEBBIA LLC. However, a handling fee of $12 will be deducted from the refunded amount (credit note).

GOODS THAT CANNOT BE RETURNED

For hygiene reasons, it is not possible to return:

underwear
swimsuit bottom

CHECKLIST BEFORE SENDING

Before sending your shipment, please check:

✔ the item is unworn and unwashed
✔ a copy of the invoice or order number is included in the package
✔ the shipment is sent to the correct address

PERSONALISED PRODUCTS

A product created especially for you and personalised with your name cannot be returned or exchanged for a different size.

As it is customised according to your request, it is a unique product made specifically for you and is not covered by the standard 14-day right of withdrawal without giving a reason.

What if the product is faulty or arrives damaged?

Your right to make a claim for a faulty product remains fully preserved. If your personalised product has a manufacturing defect or arrives damaged, please contact us and we will handle your claim in accordance with the applicable terms and conditions.

COMPLAINTS

If you have received damaged or defective goods, you have the right to make a complaint.

It is possible to complain about goods purchased in our e-shop within the legal period.

HOW TO PROCEED WITH A COMPLAINT

Fill out the return form with description of the defect.
Pack the goods carefully.
Please include a copy of the invoice or order number in the package.
Send the shipment to our address.

WHAT HAPPENS AFTER THE SHIPMENT IS DELIVERED

We do not send a confirmation of receipt after receiving the shipment.
You will receive a notification as soon as we start processing your shipment.
Subsequently, the claimed goods will be assessed.
We will inform you about the outcome of your complaint by email.

COMPLAINT PROCESSING TIME

We will handle the complaint no later than 30 working days from its application, in accordance with applicable legislation.

In most cases, we try to resolve complaints in a shorter time.

COMPLAINT RESULT

If the complaint is accepted, you are entitled to:

repair of goods (if possible),
exchange of goods for a new one,
or a refund.

The method of repair depends on the nature of the defect and the availability of the product.

When we do not cover shipping costs

If you send us damaged or soiled items, we reserve the right to refuse the shipment; in such cases, the items will be returned to you at your own expense. Additionally, we reserve the right to refuse the exchange of swimwear bottoms, underwear, or one-piece swimsuits.

PERSONALIZED PRODUCTS

Products created specifically for you and personalized with your name cannot be returned or exchanged for a different size.

Because such items are customized according to your specifications, they are unique products intended solely for you; therefore, the standard 14-day right to withdraw from the contract (without providing a reason) does not apply.

What if a product is defective or arrives damaged?

Your right to file a claim remains fully intact. If a personalized product contains a manufacturing defect or arrives damaged, please contact us, and we will resolve the claim in accordance with our applicable terms and conditions.

Thank you for your understanding.

Credit note upon return of goods

We always issue the credit note against the original invoice, on the day the returned goods are received, no later than 15 days after the end of the month of the return.

EU: Shipping costs are refunded in full only when the entire order is returned, without any additional fees.
Outside the EU: Shipping costs are not refunded to customers outside the EU. When the credit note is generated, a “processing fee” of €10 is deducted from the refunded amount.
USA: shipping is never refunded, 12 USD is deducted.

The money is sent within 14 days of delivery of the withdrawal.

Requirements of the credit note: the designation “Credit note – correction of the tax base”, sequence number, number and date of the original invoice, date of issue, details of the seller and the customer, reason for the correction (withdrawal from the contract or complaint), returned items, difference in the tax base, difference in tax and the rate or reason for exemption.

Guidelines by country

Customer’s country	Return – contracted carrier	Return process	Customs duty	Processing fee	Shipping cost refund
EU – entire order	GLS	Link for returning goods	X	X	yes
EU – part of the order	GLS	Link for returning goods	X	X	no
Outside the EU	DHL Express	Pre-printed return label in the package	The customer will receive an invoice for payment of the customs duty	€10	no
USA	FedEx	Pre-printed return label in the package	Paid by the Seller – NEBBIA	$12	no

In the case of a complaint, Nebbia pays for shipping in all countries; a credit note for an accepted complaint contains no fee.

Example outside the EU: goods €80, shipping at purchase €9. Credit note = −€80 + €10 = −€70; the customer receives €70 back.

Example EU, part of the order: from two items at €40 each and shipping of €5, the customer returns one item, the credit note is −€40.

Note: The Slovak version of this document is the primary version and prevails in case of any discrepancies between the language versions.

Do you have any more questions or need help or advice? Do not hesitate to contact us by email at [email protected].