Withdraw from the contract / Return goods

If the goods you ordered are too big, too small or the cut simply does not fit you - no problem! You can return it or we will be happy to exchange it.

The goods must not be worn or washed. Fill out the simple form below and send the product with the invoice or a copy of the invoice to the following address:

NEBBIA, s.r.o.
Bratislavská 117
010 01 Žilina
Slovakia

In the package, do not forget to attach the invoice or a copy of the invoice + a description of the product you need to exchange (required product name according to the e-shop, color and size) and the sender's contact information (contact details, phone number and email address).

The sender must be the person for whom the order was created. Exchange of goods is possible within 30 days from receipt of the package.

The processing time for exchanging goods for a different size is within 30 days.

We do not cover shipping costs.

In case you send us damaged or soiled goods, we reserve the right to refuse the shipment and the goods will be sent back to you at the recipient's expense, we also reserve the right not to accept the bottom part of the swimsuit, underwear and the entire swimsuit for exchange.

When is it not possible to withdraw from the contract?

The consumer may not withdraw from a contract for the supply of goods made to the consumer’s specifications, made to measure or clearly personalised for an individual consumer.

This exception also applies to personalised products that, at the customer’s request, bear their name or have otherwise been individually customised.

Such products are not covered by the statutory right to withdraw from the contract without giving a reason. This does not affect the consumer’s right to make a claim in the event of a product defect.

Thank you for your understanding.

Do you have any more questions or do you need help or advice with something? Do not hesitate to contact us at the phone number +421 907 742 148 or by email at [email protected].

Bestell-ID

E-Mail für die Rechnungsstellung