RETURNS

IS IT POSSIBLE TO EXCHANGE A PRODUCT FOR A DIFFERENT SIZE? HOW?

If you are not satisfied with the goods, you can exchange or return them within 30 days of delivery. Return and exchange address:

NEBBIA, s.r.o.
Bratislavská 117
010 01 Žilina
Slovakia

I WANT TO EXCHANGE THE GOODS

Goods can be exchanged within 30 days of delivery.

Note: For countries outside the European Union, it is not possible to exchange the product for another product, only a refund.

Procedure:

The goods must be unworn, unwashed and undamaged.
Fill out the complaint form.
Please include a copy of the invoice or order number in the package.
Send the shipment to our address (listed above).

What happens after the package is delivered?

We do not send an email confirmation of receipt after the package is delivered.
You will receive a notification as soon as we start processing your shipment.

Processing:

We will process shipments within30 business days from delivery.
We will send you the new item after the exchange is processed.

If the requested item is not in stock:

Your funds will be refunded.

I WANT TO RETURN THE GOODS (WITHDRAWAL FROM THE CONTRACT)

You can return the goods within 30 days of delivery without giving a reason.

Procedure:

The goods must be unworn, unwashed and undamaged.
Fill out the complaint form.
Please include a copy of the invoice or order number in the package.
Send the shipment to our address (listed below).

What happens after the package is delivered?

We do not send an email confirmation of receipt after receiving the shipment.
You will receive a notification as soon as we start processing your shipment.

Processing and refund:

We will process shipments within 14 working days from delivery.
We return the money to 3-5 business days from shipment processing.
We will refund you using the same form of payment as the order was paid for. For cash on delivery and bank transfer payments, please provide your account number/IBAN.

IMPORTANT TRANSPORT INFORMATION

We do not accept shipments sent on delivery.
You can send the goods via any carrier.
The costs of returning the goods are borne by the customer.

GOODS THAT CANNOT BE RETURNED

For hygiene reasons, it is not possible to return:

underwear
swimsuit bottom

CHECKLIST BEFORE SENDING

Before sending your shipment, please check:

✔ the item is unworn and unwashed
✔ a copy of the invoice or order number is included in the package
✔ the shipment is sent to the correct address

COMPLAINTS

If you have received damaged or defective goods, you have the right to make a complaint.

It is possible to complain about goods purchased in our e-shop within the legal period.

HOW TO PROCEED WITH A COMPLAINT

Fill out the complaint form with description of the defect.
Pack the goods carefully.
Please include a copy of the invoice or order number in the package.
Send the shipment to our address.

WHAT HAPPENS AFTER THE SHIPMENT IS DELIVERED

We do not send a confirmation of receipt after receiving the shipment.
You will receive a notification as soon as we start processing your shipment.
Subsequently, the claimed goods will be assessed.
We will inform you about the outcome of your complaint by email.

COMPLAINT PROCESSING TIME

We will handle the complaint no later than30 working days from its application, in accordance with applicable legislation.

In most cases, we try to resolve complaints in a shorter time.

COMPLAINT RESULT

If the complaint is accepted, you are entitled to:

repair of goods (if possible),
exchange of goods for a new one,
or a refund.

The method of repair depends on the nature of the defect and the availability of the product.

If you still have any questions or you need help with anything, feel free to contact us by phone: +421 907 742 148 or by email: [email protected].